Obama administration says health website improving

By Ricardo Alonso-zaldivar

Associated Press

Published: Tuesday, Nov. 5 2013 12:00 a.m. MST

Medicare chief Marilyn Tavenner pauses while testifying on Capitol Hill in Washington, Tuesday, Nov. 5, 2013, before the Senate Health, Education, Labor, and Pensions Committee hearing as the panel seeks reassurances about problems with the debut of the Affordable Care Act. Republicans on the committee emphasized their longstanding criticism of the law, citing examples of cancellations and increased costs while raising questions about cyber-security for healthcare.gov.

J. Scott Applewhite, Associated Press

WASHINGTON — The Obama administration dodged questions Tuesday about whether it will support legislation to fulfill President Barack Obama's oft-stated promise that anyone who likes their health care plan will be able to keep it under the nation's new law.

Instead, the administration dispatched the head of the Centers for Medicare and Medicaid Services, Marilyn Tavenner, to the Senate, where she told a panel that the government's health care website has improved since its widely panned launch a month ago, and is still improving.

"Users can now successfully create an account and continue through the full application and enrollment process," she said. "We are now able to process nearly 17,000 registrants per hour, or five per second, with almost no errors."

With millions of Americans receiving cancellation notices in the mail, pointed questions about whether Obama lied to the public dominated an hour-plus-long briefing for reporters at the White House. Obama first made that pledge in 2009 as he was pitching his proposal to the public.

White House spokesman Jay Carney insisted Obama had been speaking broadly about the law's intentions, but he acknowledged that because of the website failure, customers losing their current insurance were left with inadequate information about their new options to buy insurance under the law.

"That's on us and I accept that," Carney said.

To that effect, Obama's chief of staff, Denis McDonough, met Tuesday with CEOs from some of the largest health insurers, asking for the companies' help in explaining to Americans whose policies were canceled what options they may have available. The White House said McDonough also solicited input on whether the website fixes were working.

But Carney and other administration officials declined repeatedly to address legislation that lawmakers from both parties were pushing to let individuals retain their existing coverage if they want to. Still, Carney said that in general, allowing insurers to continue selling sub-standard plans would undermine the law's fundamental purpose.

On Capitol Hill, Republicans on the Senate Health, Education Labor and Pensions Committee emphasized their longstanding criticism of the law, citing examples of cancellations and increased costs while raising questions about cyber-security for healthcare.gov.

During the hearing, Sen. Johnny Isakson, R-Ga., had a poster displayed behind his seat saying, 'Tip of the iceberg' that showed a pale blue iceberg floating in water. Above the waterline, the iceberg was labeled 'website failures.' Below were examples of reported health care law problems including canceled coverage, higher co-pay and deductibles, premium increases and fraud and identify theft.

Committee Democrats were less pointed, although Sen. Barbara Mikulski of Maryland cited consumer confusion.

"I think it's very confusing about where you go," she said. "I can tell you, people really don't know, they really, really don't know."

Tavenner, who last week apologized to the public for the poor quality of the website in its earliest days, invited the public to go online for to see how it was now functioning.

"We are seeing improvements each week, and by the end of November, the experience on the site will be smooth for the vast majority of users," she said.

Tavenner said the site would be "fully functioning" by the end of the month.

She seemed reluctant to concede the widespread cancellations that some senators referred to.

"Some of the 5 percent of Americans who currently get insurance on the individual market have recently received notices from their insurance companies suggesting that their plans will no longer exist," she said.

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