Letter: BYU football's disappointing ticket policy

Published: Monday, Feb. 4 2013 12:00 a.m. MST

Fans rise to their feet and cheer at Lavell Edwards Stadium in Provo Friday, September 28, 2012.

Brian Nicholson, Deseret News

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As a BYU fan I am very excited about the 2013 football schedule that was just unveiled. I am not excited about the change in how BYU will divvy out the football tickets. They have decided to adopt an online system where you get to pick your seats at a designated time, normally during the middle of the business day. This is how they distributed the basketball season tickets this year.

I think this is an awful idea. I am a paying client and this creates extra work and uncertainty that I do not want. I normally can order my tickets and forget about it until August when they come in the mail. They put me in the same seats every year next to a good buddy and fellow Cougar Club member who orders tickets as well. Now we will have to take time away from work, request to have the exact same time slot, hope that there are seats next to each other, and pray that there is no technology glitch that overloads the server.

This complaint is coming from a tech-savvy 31-year-old and a six-year Cougar Club member. Who knows what will happen when lifelong ticket holders with no computer skills find out the hoops they have to jump through to fight for their normal tickets? I'm going to suck it up and do what I need to; I just wanted to say thanks for the extra work, BYU.

Ben King

Orem, UT

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