Our take: NPR co-host Renee Montagne reported Tuesday about whether the health care industry can learn something about service delivery and controlling costs from a restaurant chain. The report aired on "Morning Edition."
Dr. Atul Gawande spends a lot of time thinking about how to make health care better. A couple of years ago his best-selling book, "The Checklist Manifesto," demonstrated how following a simple list could prevent sometimes-deadly medical mistakes. Now he's looking at a bigger picture — the entire health care system.
This professor of public health at Harvard, in an article in this week's New Yorker, offers a surprising model. To create a more efficient health care system offering higher-quality care, he suggests looking for tips from a restaurant chain, the Cheesecake Factory.
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