Capital One merged with ING Direct last year over the objections of consumer groups, which said Capital One should not become the fifth-biggest bank because of a poor record with consumers. The National Community Reinvestment Coalition specifically objected to Capital One's use of "payment protection" and asked that it be referred to the CFPB.
When the Federal Reserve allowed the deal, it ordered Capital One to improve internal controls around its lending and debt-collection operations.
Capital One paid more than $200,000 to Britain's top financial regulator in 2007 for misleading marketing of payment protection, according to news reports at the time.
Stock of the parent company, Capital One Financial Corp., fell 94 cents, or 1.7 percent, to $54.89.
Daniel Wagner can be reached at www.twitter.com/wagnerreports .
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