Social media changing customer service, disaster relief
Twitter empowers angry consumers, customer-aware companies
What You May Have Missed
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- Kennecott lays off roughly 100 workers Thursday
- US companies challenging contraception mandate
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- S.L. draws up airport plans
- Couples registry gets preliminary nod from...
- XanGo seeks ouster of co-founder in new lawsuit
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- S.L. draws up airport plans
33 - Couples registry gets preliminary nod...
29 - Should we let wunderkinds drop out of...
13 - Obama opposes GOP bill on Keystone XL...
11 - IRS official to take the 5th at hearing
8 - Apple's Cook to face Senate questions...
6 - The future of food? 3D printing moves...
6 - Obama threatens veto of Republican...
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So the moral of the story is, you have to have 1.5 million blogger fans in order to get customer service help.