Black and a friend were visiting Temple Square and had some time to kill. Her friend commented that President McKay lived in the famous hotel, and the curious girls decided to find his room. They interrogated employees and knocked doors until an innocent chambermaid revealed the secret information. Giddy, the girls located his room door. Black was designated to knock. If President McKay answered, they were selling early orders for Girl Scout cookies.
As Black knocked, her friend disappeared down the hall. Then she saw the door open. Black froze like a deer in headlights.
"Before me stood the prophet," Black wrote of the experience. "He looked surprised but didn't say anything. Neither did I. I couldn't. I felt like I had the key to the celestial kingdom but did not belong. I was not worthy to be in his presence. I started to cry and then sob."
Tenderly, President McKay invited the two girls into his room to visit.
"Our discussion remains personal," Black wrote, "but the resulting impact of that meeting was to change my inner direction dramatically."
Marne Newton's mother worked at the Hotel Utah and one day was assigned to take parking tolls in the ticket booth. At one point a limousine pulled through and the driver instructed her to lift the gate.
As soon as you pay the 10 cents, Newton said.
The driver became impatient and informed her his passenger didn't have to pay.
Newton said she didn't care if his passenger was the prophet, "10 cents," she said, holding out her hand.
Both heads turned at the sound of a window rolling down. President McKay told Newton she was a wonderful employee as he handed her a dime. She took the dime and said, "Thank you." What a nice man, she thought. It wasn't until the limousine departed that Newton realized the prophet had just paid her.
President McKay also conducted official church business in the hotel from time to time. In a February 1990 address at BYU, Elder Marvin J. Ashton described how he was summoned to the hotel apartment of President McKay for a special appointment.
"As I sat with him in the privacy of his study, his body was frail, his voice was soft, and words did not come easily," Elder Ashton said. "After sitting in uncomfortable silence waiting for him to compose himself enough to advise me as to the purpose of the appointment and visit, he finally said in a still voice of perfect mildness, 'I want you to help me.' That was my invitation. That was my call to be a general authority. That was one of my unforgettable quiet experiences with President David O. McKay."
President Spencer W. Kimball
In the mid- to late-1970s, when death threats were made toward President Kimball, church security urged the Kimballs to stay in an apartment on the top floor of the Hotel Utah. A police escort helped the couple from their home to an apartment at the hotel.
Entrance into their room for anyone else required four knocks and the password "Cumorah." President Kimball didn't mind being closer to work, but Sister Kimball had a hard time leaving her home and garden. In April 1978, she wrote in her journal, "The apartment is beautiful but I feel like I am in prison."
There were happier times for the Kimballs at the grand hotel.
In late 1977, they hosted a fancy reunion for more than 50 guests in the hotel's Empire Room. On New Year's Day 1979, Sister Kimball cooked a prize-winning, 29-pound turkey for more than 30 family members. President Kimball's 85th birthday included a program at the Tabernacle followed by a banquet for 2,000 people in the Hotel Utah. Norman Vincent Peale, a motivational speaker, spoke and entertainers Roy Rogers and Dale Evans performed.
President Kimball was not shy about opening his door to unexpected visitors. One day, D. Arthur Haycock, the president's secretary, escorted James Ketcher and his family to meet the prophet. President Kimball opened the door in his robe and said, "I've been waiting for you."
Ketcher, a 6-foot-2 professional baseball player, lifted the shorter President Kimball off his feet in an emotional embrace. Meeting the prophet had been a lifelong dream.
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