When people with urinary incontinence or low-back pain avoid seeking treatment, either because of a busy schedule or embarrassment, they are choosing to live with conditions that can often be alleviated or cured without surgery or pills.

That's the message physical therapists plan to share with callers on Saturday during the monthly Deseret News/Intermountain Healthcare Hotline, which runs from 10 a.m. to noon. For questions about either condition, call toll free at 1-800-925-8177.

Questions also may be e-mailed to hotline@desnews.com from 10 a.m. to 5 p.m. on Saturday. Answers to e-mails will be posted on the newspaper's Web site next Friday.

Jake Magel, director of the Intermountain Orthopedic and Spine Therapy Clinic at Intermountain Medical Center, and fellow physical therapist Susan McLaughlin will be available to answer questions about both topics.

McLaughlin said from 10 percent to 40 percent of people will deal with incontinence — an involuntary leakage of urine — at some point, with those in midlife more at risk. Stress incontinence is due to lack of muscle support and usually occurs when patients cough, sneeze, laugh or jump. Urge incontinence occurs when patients have a strong, constant urge to urinate and the leakage is triggered as they get close to a bathroom or hear water running. She said it's common for many people to have both types.

Though physical therapy is often effective in dealing with the condition, most people head straight to the urologist when they finally decide to deal with the problem. Many postpone addressing the issue out of embarrassment or the hope that it will subside on its own, she said.

And relatively few people understand that it can be treated without pills or surgery.

"All the studies around physical therapy and getting individualized treatment show muscle strengthening should be first line of defense. We would like to see more urologists referring people to us first," she said.

While both medication and surgery are effective in treating the condition, at least for a time, physical therapy is often less invasive and just as effective, though it takes dedication to daily exercises, she said.

In treating patients, McLaughlin helps them understand how to perform pelvic floor exercises that strengthen the muscles that control leakage from the bladder. "These are the muscles you use when you're in a public place and need to pass gas and you draw in and lift." The muscles are also used to stop urination in midflow, she said.