Parents, if you want your school to work for your child, you have to make a mental shift from student to customer.

Some parents, when they walk in to their child's school, regress to the role of student they once were, when they thought principals knew best, didn't question what they were told and, more importantly, had to get past the office secretary — the designated gatekeeper.

For some, it's an intimidating experience. They are afraid to ask questions for fear of appearing stupid, since professionals know best.

But if you want your school to work for your child you must shed a couple of myths. First, you are no longer a student. You are a grown-up parent who has the responsibility to make sure your child has a safe school that provides the knowledge and skills needed to make it in a fast-changing and unknown world.

Second, schools do not belong to the "stakeholders" (education administrators, unions, special-interest groups) as some would like you to believe; schools belong to you as a parent/taxpayer. You are the customer, the consumer, who should expect good customer service and receive a quality product — a world-class education for your child. You should expect to be welcome in your school and receive answers to your questions but don't waste your time with administrators who can't give you a direct answer in a timely manner.

Don't hesitate; call your local elected school board member to answer your question(s). He/she is responsible for overseeing the operation of schools in your district. And don't let him/her brush you off by saying you need to go up the chain of command. That's his/her job. Ask when you can expect an answer, and then follow up. That's accountability.

As a parent, it is your responsibility to find out who are your state and local elected officials responsible for making policies and supervising public education. They are the ones you must hold accountable for making sure your school meets the educational needs of your child, not the district superintendent or principal. They are simply carrying out the policies and practices handed down from your elected officials, who often put you through a maze of bureaucratic hoops designed to wear you out.