Deseret News to update its online comment system

SALT LAKE CITY — Sometimes, what is supposed to be civil discourse turns into crude and uncouth bickering. To that end, the Deseret News will seek to reinstate a higher level of virtual dialogue as it updates its online comment system.

Beginning Monday, deseretnews.com will launch updated protocols that will require users to register prior to submitting comments regarding online content published by the paper.

The move follows changes made to the comment systems of sister entity KSL.com last month. While the changes will not be as wide-ranging as those made by KSL.com, users will notice some differences, according to Deseret News online editor Matt Brown.

"As far as comments go, there (will no longer) be free entry anymore," he said. "(However) we will have a forum for people who just want to (express) a brief thought" on a story and not on other readers' comments.

Brown said "Random Thoughts" will be short comments that won't require registration, but will be limited to 42 characters or fewer.

"They would have to be on-topic thoughts about the story itself," he added.

As for longer entries, users will have to register and establish a "screen name" in order to post comments about stories or converse with other users. The move was prompted by the paper's desire to create an atmosphere of greater accountability among readers, Brown said.

Comments and "Random Thoughts" will be moderated to ensure they comply with the Web site's rules.

Earlier this month, KSL.com launched its revamped online comment sites to install upgrades that allowed users the ability to monitor and police dialogue posted on its comment system.

Just as with Deseret News, the changes were intended to enhance the level of conversation among users, according to Brett Atkinson, general manager of KSL.com.

"The overall idea is to promote civility … with people taking ownership in what they say online," said Charlie Craine, general manager of deseretnews.com.

Craine also said a feature will be added to allow Deseret News writers to engage more with users. He said when staffers post comments, they will be identified as employees to let users know they are interacting with actual Deseret News staff.

Users also will be encouraged to offer their insights on what will help create a civil and productive dialogue among users.

"We're just at the beginning stages of redesigning the (comment feature) and know that there is a lot of cool stuff that we can add, we just don't know all the things (users may want)," Craine said.

"Suggestions would be great."

e-mail: jlee@desnews.com