NOC supervisor Robert Leckie said most people don't know what the system can offer them because it's still "so new and novel." They offer collocation services where businesses can rent rack space and backup power so their server can stay online 24/7. Or customers can get symmetrical data services so they can download and upload information at comparable speeds. Leckie said the possibilities go on and on.

Leckie also said the system is set up so they can monitor every customer's connection all the time. In fact, Leckie said, he's developed such a familiarity with the system that he knows that if one particular customer's portal has lost connection, it's because she's vacuuming the living room.

It's a touch of local service you can't find with competitors, Leckie said.

"There is someone monitoring your power, and there's someone monitoring your connection 24/7," he said.

Despite what some may think, Leckie said he's undeterred by the criticisms iProvo receives. In fact, he said he welcomes the transparency and accountability in the system — something you won't find in iProvo's competitors.

"I like the open debate," he said. "I think it will be beneficial in the end."

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