Plan ahead to help ease fight-cancellation frustration

Published: Sunday, April 20 2008 12:23 a.m. MDT

Aiza Diaz, left, and daughter Rizza, 11, discover that the flight containing their luggage was canceled.

Frances Roberts, Associated Press

Enlarge photo»

NEW YORK — In recent weeks, thousands of air passengers have been stranded by airline bankruptcies and flight cancellations. And there may be more disruptions ahead, as older jets continue to be scrutinized for safety and the economy bubbles with trouble.

So what's a traveler to do as the busy summer travel season draws near?

Pack light, know your options, consider buying travel insurance — and maybe even take the train instead.

"Flight delays, schedule changes, canceled flights, bankruptcies and mishandled baggage are pushing flyers' frustration to an all-time high," Michelle Doucette, content manager at IgoUgo.com, said in a press release.

The travel Web site last Monday posted ideas for train travel at www.igougo.com/travel_blog.

If the train is not an option, here are some strategies for coping with the hassles of air travel in the weeks ahead.

• Limit luggage to one carry-on bag, advises Susan Foster of www.SmartPacking.com. That way, your "rebooking options are completely open," she said. If you must check luggage, don't do it "until you are positive that your flight is flying and reasonably on time."

• Do your homework. "Make clear notes about other flights operated by different airlines that meet your needs," Foster said. "Program airline phone numbers into your cell phone so you can immediately call to rebook yourself. If you wait for the airline to do this for you, you will not get a seat."

With details on other flights in hand, you can then ask, "for example, 'There's a Delta flight at 4:10 that will get me to my destination, can I get on it?'" said Amy Ziff, editor at large for Travelocity.

Staying informed also helps you juggle options. Last week, when American Airlines grounded 300 MD-80 planes for maintenance, Brett Snyder recommended that passengers find out what type of plane they had tickets for, and "start looking for connections that aren't on MD-80s." Snyder, who blogs about air travel at CrankyFlier.com, also urged passengers to "bring a lot of patience with you to the airport. ..Being nice can only help you."

• Consider buying trip insurance, which typically runs 4 percent to 8 percent of the cost of your trip. If your trip is disrupted by flight delays or cancellations, travel insurance should cover new tickets, hotel stays and incidentals. Some policies may also provide refunds if your plans change and you stay home. And insurance agents can help you rebook if you're stranded.

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