From Deseret News archives:
Changes by eBay fuel backlash
Those would be some of the most powerful adages these days. And eBay is learning the last one the hard way. Ever since the auction giant decided to fiddle with its fees and feedback structure this year, it is really feeling the wrath of its largest sellers, some of whom are dropping off the platform.
A May 1 boycott is being organized to protest the latest changes, namely that sellers no longer will be able to leave negative feedback for buyers, and the new fees structure, which reduces the up-front fees for some auctions but increases the back-end percentages for others.
The company says the changes, which include free gallery pictures and discounts for PowerSellers, overcome the disadvantages. It says the changes in the heralded feedback process are especially overdue.
Sellers flooded eBay forums with complaints most too graphic to print here complaining there are tons of terrible buyers on the platform who deserve the negative feedback they get, especially if they pay with a bad check or cancel a PayPal transaction after the merchandise has shipped (yes, it can be done). And they argue that a one-sided discussion primarily, that buyers can bash sellers but not vice versa is patently unfair.
The company is facing rough waters in general in the wake of the changes. Longtime CEO Meg Whitman just quit and has joined the campaign of presumed Republican presidential nominee John McCain. Its stock is in the tank. And its 2008 outlook is not great. And PowerSellers are trying to move to competing platforms that offer more friendly climates, including Online Auction (www.ola.com) and Etsy (www.etsy.com) for things handmade.
And now there is a May 1 boycott that is gaining momentum. Will it work? It's no secret that without its largest sellers, eBay is doomed financially. I would hope that the new CEO is listening to the racket in the marketplace, taking stock of the new upstarts and realizing the PR blunder if nothing else.
It would not be the first time a big company would admit a mistake and move on. Maybe eBay will do it sooner rather than later.
James Derk is owner of CyberDads, a computer repair firm, and tech columnist for Scripps Howard News Service. His e-mail address is jim@cyberdads.com.
Recent comments
not only is it feedback. they have this new best match system where...
mike | May 25, 2008 at 1:10 p.m.
eBay need to concern themselves with decent communication with...
Peko | April 13, 2008 at 6:20 p.m.
Now ebay has a NEW policy they are inflicting on HONEST ebay sellers!...
Karen | March 28, 2008 at 10:51 a.m.
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