From Deseret News archives:
Changes by eBay fuel backlash
Those would be some of the most powerful adages these days. And eBay is learning the last one the hard way. Ever since the auction giant decided to fiddle with its fees and feedback structure this year, it is really feeling the wrath of its largest sellers, some of whom are dropping off the platform.
A May 1 boycott is being organized to protest the latest changes, namely that sellers no longer will be able to leave negative feedback for buyers, and the new fees structure, which reduces the up-front fees for some auctions but increases the back-end percentages for others.
The company says the changes, which include free gallery pictures and discounts for PowerSellers, overcome the disadvantages. It says the changes in the heralded feedback process are especially overdue.
Sellers flooded eBay forums with complaints most too graphic to print here complaining there are tons of terrible buyers on the platform who deserve the negative feedback they get, especially if they pay with a bad check or cancel a PayPal transaction after the merchandise has shipped (yes, it can be done). And they argue that a one-sided discussion primarily, that buyers can bash sellers but not vice versa is patently unfair.
The company is facing rough waters in general in the wake of the changes. Longtime CEO Meg Whitman just quit and has joined the campaign of presumed Republican presidential nominee John McCain. Its stock is in the tank. And its 2008 outlook is not great. And PowerSellers are trying to move to competing platforms that offer more friendly climates, including Online Auction (www.ola.com) and Etsy (www.etsy.com) for things handmade.
And now there is a May 1 boycott that is gaining momentum. Will it work? It's no secret that without its largest sellers, eBay is doomed financially. I would hope that the new CEO is listening to the racket in the marketplace, taking stock of the new upstarts and realizing the PR blunder if nothing else.
It would not be the first time a big company would admit a mistake and move on. Maybe eBay will do it sooner rather than later.
James Derk is owner of CyberDads, a computer repair firm, and tech columnist for Scripps Howard News Service. His e-mail address is jim@cyberdads.com.
Recent comments
not only is it feedback. they have this new best match system where...
mike | May 25, 2008 at 1:10 p.m.
eBay need to concern themselves with decent communication with...
Peko | April 13, 2008 at 6:20 p.m.
Now ebay has a NEW policy they are inflicting on HONEST ebay sellers!...
Karen | March 28, 2008 at 10:51 a.m.
- Text from LDS church on S.L. policy 7:09 p.m.
- Gays get Mormon support in SLC 7:09 p.m.
- BYU prof chosen for state board 6:55 p.m.
- Developer looking to buy RSL share 6:36 p.m.
- FLDS man sentenced to 10 years 6:20 p.m.
- Charter helps kids discover talents 6:17 p.m.
- Herbert talks land issues in D.C. 6:15 p.m.
- Good Samaritans help make arrest 6:05 p.m.
- Get a little culture: Probiotics 5:45 p.m.
- What exactly are probiotics? 5:45 p.m.
- Utah group finds homes for orphans
- Pratt pleads not guilty to sex charges
- Y. tight ends talented tandem
- Jazz blow big lead, hang on
- Utes get extra motivation
- Senators want food tax restored
- Hair-pulling raises more questions
- BYU soccer incident still popular
- Lobo land like home for BYU lineman
- U. hopes to keep clicking
- House passes health care bill
259 - TCU showdown has big implications
187 - Lobo suspended
184 - Cougars crush hapless Cowboys
155 - Senators want food tax restored
146 - Utah Jazz fall apart against Kings
131 - TCU 4th in AP poll; U. 16th, Y. 22nd
119 - No 'backlash' for pioneers, gays analogy
104 - RSL rallies to advance
103 - S.L. vote pending on gay protections
97
NASA's Stardust probe continues to bring new knowledge about the nature...
f you don't have an Xbox 360 and always wanted one, Saturday is your day.
Richard Wilson and Austin Holt are both nationally ranked TE's out of HS. I...
I know one thing for sure and that is a UTE in not a chicken (SWOOP). UTAH...
Thanks fellas - You might have literally saved that officer. Being retired LE...
Having TCU go win a BCS game will mean far more for the conference as a...
The ordinances would make it illegal to fire or evict someone BECAUSE OF...
Thank you so very much for having the initiative to correct the illiteracy I...
The action was also based on POST discipline and a history that is...
There have been laws on the books since the mid-1960s establishing rules for...
To the 10:48 commentator, Forced conversions have been much more common...
Weak and Whinny!!!


