From Deseret News archives:

Managers who are too nice often make the workplace worse

Avoiding an unpleasant confrontation now can lead to bigger problems in the future

Published: Sunday, March 2, 2008 12:25 a.m. MST
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Those were the ones Ryan Broderick, formerly an assistant account executive in advertising, heard from a boss. The substanceless nature of his feedback stuck him with one of the worst performance-related torments: Being left to your own imagination. "Hearing nothing is worse than hearing something," he said.

It makes one pine for the boss who throws venomous tirades. "Those kinds of people may not control their emotions, but at least they're honest about it," says James Fuller, an information technology project manager whose former boss didn't assign him any projects for six months and never hashed out why.

Such avoidance is a recipe for an employee blindsiding. During the year she worked for one such boss, Maxine Erlwein got glowing 90-day and six-month reviews and held daily meetings with her boss to whom she'd tell her plans. Then, in the annual review, her former boss "tried to claim my performance was not meeting any of the minimum requirements of the position," she says. The stress leveled her appetite, memory and sleep. "Nonconfrontational people will nurse a grudge," she says.

No one appreciates the deceptive peace and quiet. Lawrence Levine, program analyst, has witnessed a colleague spending much of his day on eBay, among other online time-killers. There's no doubt the supervisor saw it, too. It mystified the staff.

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"We all pondered in the absence of any action why the heck this person drawing a decent salary was allowed to do this stuff," he says. "The anger was that all the rest of us were evaluated on what we produced."

But John Traylor, a chief engineer who once experienced a similar frustration over a lazy colleague, sees a different side now that he's a conflict-avoiding manager himself. He hates to give an employee news that would "crush his spirit."

He even once quietly arranged to have an employee transferred at the request of others. "He could leave with the dignity of having been asked by higher levels to move to a more important project — and I didn't have to confront the real issue," he says.

He concedes that his handling didn't help the employee improve. He also says that the management training he received from the company didn't teach him how to deal with such conflict. "It would have been helpful," he says.

One information technology manager at an insurance company who didn't want to be identified as the guy who confirmed our worst fears, also admits to a tendency to avoid battles. But he blames a system in which such clashes just cause human resources headaches.

He wishes it were otherwise. "I'd rather be mean once to one person than cause this unrest across the team," he says.

As it stands, he adds, "it's a horrible cycle, because now I have even more work to keep everyone else happy."

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