"I had a friend who came to me just furious," Craghead said. "He told me he'd just been pulled over by police for the sixth time that week. He said, 'Can you feel my pain?' I had to tell him no. We know racism means looking at people as inferior and we don't like to feel like we do that, but the problem is that as soon as you feel, 'I understand, I get it, I don't do that,' that's when you have to be careful. These are issues we'll deal with the rest of our lives, and we need to continue to question assumptions about race."

Craghead said when he started to look for instances of whites in Utah County treating people of color differently, he began to see frequently what many blacks and Latinos long have claimed is a problem. Store employees following them. The assumption that all young blacks are here to play sports at BYU, or to visit, or to attend school. Cart checkers at warehouse stores checking the receipts of minority shoppers in detail while brushing over those of whites.

"We have a tendency to stereotype people of color," Craghead said. "In his book, Barkley said the problem is that we don't associate with each other, have dinner together. Those people of color I've taken the time to get to know, not one has fit the stereotypes."

Smith, the Provo mom who was fired for standing up to racism at her Utah County workplace, called the incident ugly and hurtful. She said the business owner told her that if she tried to sue, which she never considered doing, she couldn't win with a Utah County jury.

"That left a really bitter taste in my mouth, but I don't believe it's true, either. I don't think they really know the people here. It's changing and people are more sensitive."

In fact, Smith said that despite continuing incidents where the most hurtful racial slurs have been hurled at her children, her family also enjoys privileges here because it is unusual.

"My kids have celebrity status at school," she said. One, Vanna, a starting guard on the Provo High girl's basketball team, is the student-body president. Her sister Vera is the vice president and another sister, Maykela, is the junior class president.

"That's unheard of," Smith said. "That's unrealistic. I keep telling them that in the real world, if they went to California, they'd just be another black kid in the school. So it's bittersweet."

Craghead hadn't heard of the Smiths when he described the phenomenon. "They're not celebrities," Craghead said, "but researchers call them 'the exotic others.'"

Love said whatever the reason, Utah Valley residents should be praised.