From Deseret News archives:

Plenty of 'pitting' preceded Romney's profits

Published: Tuesday, July 3, 2007 12:57 a.m. MDT
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But as the 1970s wore on, one rival firm began to eclipse BCG: Bain & Company.

'Mitt had a presence'

In 1973, Bill Bain was a top executive at BCG on track to one day take over the company. Instead, Bain broke away to start his own shop.

Four years later, Bain & Company was one of the nation's hottest consulting firms. A former colleague of Bain's at BCG recommended Romney, telling him, "I don't believe you have anybody better than he is."

Bain remained circumspect. He needed consultants who had the maturity and seriousness to win the confidence of experienced executives running big companies.

But during their interview Romney impressed Bain, not just by how he responded to questions, but also by the ones he chose to ask.

With all of his success at BCG, Romney asked Bain, how had he found the nerve to leave?

"It was a flattering question," Bain says now, still impressed despite the distance of three decades. "Mitt had a presence so that you took him seriously, but he acted as if he took me very seriously."

In 1977, Romney jumped to Bain & Company.

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Most consulting firms at the time produced thick reports, made recommendations, and then moved on to other clients. The Bain way started with "strategic audits." Bain consultants compiled information from unconventional sources such as former employees and competitors, and looked at it from every possible angle.

Then came the hard part: persuading companies to adopt new strategies. Bain consultants worked closely with clients until the recommendations were put in place.

Romney embraced the firm's approach, and rose quickly. At one of his first clients, Monsanto Co. of St. Louis, Romney learned the technical aspects of the chemical business so thoroughly that he sounded as if he had gone to engineering school instead of business school, says Ralph Willard, the senior Bain partner on the account.

After two visits, Willard says, Monsanto's executives were bypassing him and going directly to Romney. The then-chief executive of the sprawling chemical company, Jack Hanley, says Romney was that good.

"Mitt's a very quick study," Hanley says. "Every contact we had, I came away impressed."

Bill Bain, meanwhile, was exploring a new frontier for his own firm — and for Romney.

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Mitt Romney gives an interview during the 1990s, when he was head of Bain Capital. His cautious, devil's advocate approach defined the investment firm, which focused on leveraged buyouts.

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