From Deseret News archives:
Insurance industry's profits rose in 2006
A year and a half after Hurricane Katrina devastated the Gulf Coast, profits at the nation's major property-casualty insurance companies soared — and are expected to be strong again in 2007, according to estimates by the A.M. Best Co. rating agency.
Critics charge that the insurers are doing well financially by shorting the people who bought their products — including hundreds of consumers who still haven't gotten settlements for their Katrina claims. The industry, in turn, denies taking advantage of consumers, crediting its growing profitability instead to fewer storms last year and improved business procedures.
One of the harshest critics, J. Robert Hunter, director of insurance for the nonprofit Consumer Federation of America in Washington, D.C., accuses the nation's insurers of using Katrina and other major hurricanes to try to justify "overpricing insurance, underpaying claims and reaping unjustified profits" at the expense of homeowners and business owners.
Hunter, a former Texas state insurance commissioner, added that he expects the industry to continue to do exceptionally well because it is pushing more risk and more cost onto policyholders.
"They're making homeowners and business owners take on more of the risk through high deductibles, caps on replacement costs and other limitations," he said. "And they're refusing to renew tens of thousands of homeowner and business property policies, especially along the coasts."
Hunter argues that state regulators "have not done the job to control excessive prices" charged by the insurers.
For consumers, the situation is both frustrating and financially burdensome.
Joyce Ridgeway, whose four-family house in the Esplanade Ridge neighborhood of New Orleans was damaged when Katrina hit in August 2005, is still waiting for a final settlement from British-based insurer Lloyd's. She's so far received just $30,000 toward the $85,000 needed to cover alternative living expenses and to repair the roof, gutters and wood siding wrecked by the storm.
Ridgeway, a 52-year-old public health worker, is frustrated that she's still living on the property in a trailer provided by the Federal Emergency Management Agency. Tenants are back in just two of the units.
"I've been doing bits and pieces as I can to get repairs done," she said. "I took my savings, I take my paychecks — and I have a good contractor who is working with me."
But, she added, "I've waited so long. It just doesn't seem fair."
