"You wish you had more employees like Teresa," Kesner said. "She really was a wonderful person. She made an impact, not just on those people with whom she worked most immediately, but really on the whole market."

Nathan Ellis has been staying at the home of his sister and brother-in-law in Magna. He got out of classes at the University of Utah about 7 p.m. Monday and went straight home. He ate supper, played a game with his sister and brother-in-law and eventually went to bed. They never turned on the TV, so Ellis had no idea about the shootout until detectives showed up at the door at 2 a.m.

"Teresa Ellis has been shot and killed at Trolley Square," the officer said.

"I've never been so sad." Ellis said. "She was just such a good person." — Lucinda Dillon-Kinkead

· · · · ·

Shawn Munns

After a dinner celebrating their daughter Jordan's 13th birthday at the Old Spaghetti Factory in Trolley Square on Monday night, Shawn and Jayme Munns went out separate doors to their cars.

Within moments, Munns, 34, would become one of the first victims of an 18-year-old on a shooting rampage. He would also be the first hero, calling his wife to take their children and get away, before — wounded and bleeding — he burst into the Hard Rock Cafe and yelled to lock the doors and get away from the windows.

Munns, who works in Larry H. Miller's corporate office, is listed in serious but stable condition at LDS Hospital. Spokesman Jess Gomez said it was expected he'd be upgraded to satisfactory by day's end Tuesday. "He's doing pretty good. He's awake and alert and talking," said Jodie Sparrow, Jayme Munns' sister. While he's not talking much about what happened, she added, "he remembers every bit of it."

Munns' in-laws provided a chilling account of the shooting during a news conference Tuesday afternoon at the hospital.

Munns left Trolley Square through a west-end door and was heading to his car near the Green Street club when he heard a noise and turned a little. He was hit twice, in the back and in the side of the neck. He heard his attacker say "Die, (expletive)."

Knocked to the ground, Munns told his family he thought at first he'd been Tasered. Then he realized he'd been shot. The first thing he did was call wife Jayme and tell her to get the kids in the car and leave fast.

"He knew he wanted to run towards people," Sparrow said, and he burst into the Hard Rock Cafe, where he "warned everybody to lock the doors. He is a hero.... He'd say he isn't, but he is a hero."