Karri Jackson said Tuesday she is shaken, more than she had ever expected.

More even than on Monday night, in the moments after she heard about the violence outside her Trolley Square store.

In part, Jackson said it's because it has started sinking in that her son-in-law, an employee at her store, saw the gunman pass by. That he was close enough to hear the gunshots and the screams.

"I'm incredibly shaken up," she said. "Last night I think I was just in shock."

Jackson's store, The Next Big Thing, adjoins Cabin Fever, a charming gift store that became a focal point of Monday's crime scene. Her son-in-law, Jaron Dansie, staffed Jackson's store Monday and relayed his recollections to her.

"He said he heard the commotion," Jackson said. "He looked out and saw the gunman reloading. He could hear the people next door (at Cabin Fever) yelling 'Stop!' He heard them yelling as they were getting shot. It all happened in front of my store. But for the grace of God, my son-in-law wasn't killed."

Merchants met with mall owners late Tuesday afternoon, after which the bulk of them were allowed back into their stores. The mall will reopen today at 8 a.m., but owners said it is up to the discretion of each retailer and restaurant as to when it will resume business.

"Our priority right now is reaching out to the businesses and Trolley Square, and responding as best as we can to their needs," said Jerry Hunt, president and chief operating officer of Blake Hunt Ventures, the mall's development partner.

"We want to do the right thing, at the right pace, for everyone as they try to comprehend this, to mourn and hopefully to heal. We want to take great care, and our intent is to do what's right. It's not to get right back to business as usual. The Trolley Square community and management, we are all shocked and horrified by these events. There's really only so much you could ever expect to be prepared for, and we're just finding our way."

ScanlanKempBard bought Trolley Square from Indianapolis-based Simon Property Group in August. In October, it teamed with Blake Hunt Ventures, which will manage a multimillion-dollar renovation at the site, including a $6 million remodeling of the main building, the addition of a $12 million building for anchor tenant(s), a new parking structure and the possibility of on-site upscale residences. Work on the interior of the main building began last month.

In the coming days, mall owners and management will be asking a lot of questions and listening to a lot of people — about what could have been done, about what will be done going forward. At the same time, Hunt reiterated the owners' commitment to the project.