"I looked and I said, 'That guy has a gun!"' — Ron Mason, a witness who was sitting by the windows of Desert Edge Brewery

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"He turned and there was a girl standing in front of our store. He shot her. I saw him shoot her." — Marie Smith, a clerk at Bath and Body Works

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"I dropped to the ground as soon as I heard the shot." — Cedric Wilson, a Rodizio Grill worker who was grazed on the head by a shotgun blast

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"He didn't say anything, he just shot in the door." — Brad Merrill, who saw the gunman open fire at the Spaghetti Factory restaurant

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"The SWAT team's just outside." — Doug Irey, Pottery Barn manager, explaining that several customers took refuge in the store after the shooting began

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"There's a lot of scared people inside who want to get out." — Police detective Robin Snyder, saying people were still hiding in the mall nearly three hours after the mayhem