Chuck-a-Rama blew it

I am so tired of substandard customer service in the local business environment.

As Duane Moss, the owner of Chuck-a-Rama, must now realize, effort and expense to properly train managers is well worth it. This was an opportunity to reaffirm appreciation for loyal customers. Instead it will prove to be one of the biggest mistakes the company has made.

Surely the manager had more to do than count the number of servings that a customer consumed. The amount of money that will be spent on this whole fiasco, and business lost, will be many times more than the cost of a few slices of roast beef. I like to eat at Chuck-a-Rama, but I don't like the idea of being watched to see how much I eat. This sounds like a great opportunity to try Golden Corral. I hope they have trained their management properly.

Steve Hutchinson

Sandy