From Deseret News archives:
Glitches expected with cell-phone rule
Critics say wireless companies spent so much time and effort fighting to delay the new rules that their preparations may prove inadequate for the expected torrent of customers wanting to bring their cell numbers to a different carrier.
Wireless companies assert they are ready, having added the systems and staffing needed to make the process of switching carriers run smoothly.
But for an event experts see as a monumental undertaking, most of the carriers did not sign required interconnection agreements or begin extensive testing until the past month.
To switch service for just one phone number, there are "minimally" 11 transactions or handoffs of information between the two carriers, and that's just to "port" a single phone number, explained Helen Harris, spokeswoman for TSI Telecommunication Services Inc.
TSI, based in Tampa, Fla., was hired by five of the six national cell companies to serve as intermediary for the process. The company has brought on 200 additional workers to handle the expected workload for verifying information and troubleshooting problems between carriers.
At least one cellular carrier, Sprint, encountered major technological problems during multi-carrier tests last week, two industry sources told The Associated Press.
Sprint characterized the problem as no more significant than any other carriers have encountered during testing, and said it has since been fixed.
Earlier this month, AT&T Wireless was temporarily unable to activate tens of thousands of new customers because of a glitch in software that was designed to help sales and customer service representatives handle inquiries related to the new phone number rules.
Regardless of preparations and testing, the biggest wild card simply may be how many people seek out the switch on Monday.
"Industry estimates have varied widely. We've heard estimates as high as 9 million on day one. We believe it will be more in line with 1 million, and we have engineered our systems to handle more than the anticipated volumes," Harris said.
But if the number of requests approaches millions, she said, "It's reasonable to expect some hiccups on day one with an implementation of this magnitude."
Comments
- Workers prepare for 2010 Census 2:37 p.m.
- Man sentenced in W. Jordan homicide 2:31 p.m.
- In football, Horns are cash cow 2:26 p.m.
- Tips for beating holiday blues 2:26 p.m.
- The buzz on table saws 2:25 p.m.
- Crosby nets hat trick 2:24 p.m.
- Gift ideas for your favorite foodie 2:23 p.m.
- Small plane crashes near Lehi 2:20 p.m.
- Son's mother calls on my time 2:20 p.m.
- The joys of sleep deprivation 2:19 p.m.
- Hot Rod behind mic for Lakers
- Cougars use depth to beat ASU
- Snow brings big chill
- Non-BCS schools not given fair shot
- Max Hall wants to look ahead
- Expert calls Mitchell delusional
- Panel passes BCS playoff bill
- Jazz go up against 'the best'
- Many seek to wipe clean misdeeds
- Haws playing like a veteran
- Y. profs: Beck not all-knowing
285 - Letters: Global warming a lie
224 - TCU to play Boise in Fiesta Bowl
206 - BYU football: Bronco weighs in on Hall
175 - Cougars going back to Vegas
150 - Utah/BYU rivalry can be more civil
145 - Andersen apologizes for Jordan hoax
128 - George lost in rivalry hatefest
120 - Ed Smart 'appalled' at testimony
100 - Revive full food tax?
98
When I get cancer I'll just die queitly to save the country money. I don't...
I love the Utes and Cougars. I have a RED Diploma and I am very proud to be a...
Gentlemen Broncos was so inappropriate, my entire party and I walked out of...
to get a Michigan team this mediocre...and U will still lose...watch out for...
As Paul said about Jesus(God)..."the glorious appearing of our great great...
Every major sport has a playoff. College football should and everyone knows...
is not goliath. They are that cute Didney character whose nose grows when...
This is a lot of hooey about nothing except money. AS a driver I've seen this...
BCS, a broken system that needs to be fixed.
The picture of the collision they linked to is spectacular! They obviously...



You can be the first to comment on this story.