PC World likes Dell, Gateway computers

Question: I am trying to decide between an Xbox and PlayStation 2 for my family. I see good reviews for both.

Answer: They both are fine consoles. Like Apple versus Windows, it is more of a software decision for me. In my experience there is more software (games) available for the PS2 compared to the Xbox. However, many of those are older titles designed for the PS1. If you have pre-teens, my hunch would be there is more PS2 software suitable for littler kids available. The Xbox is more for teens and adults. One option is to give a gift card and let your kids decide; another is to rent both consoles for a weekend from Blockbuster or someone and try them out for minimal cost. The warehouse clubs tend to have pretty good pricing.

Question: What is the best computer brand? I am looking for something very reliable and good quality. If you don't want to answer this in your column, can you please write me back privately.

Answer: I don't have a private recommendation that is any different than my public one. My own PC is home-built, which I would not recommend if saving money is a goal and your nerdly quotient is pretty low. The current issue of PC World magazine ranks hardware on reliability, value and other trends based on reader feedback. The usual suspects, including Dell and Gateway, were ranked highest, with HP and Compaq on the lower end. I would pick up and read the issue on how to pick a PC. Just never, ever buy the extended warranty.

Question: I am looking at a Dell PC online, and it comes with a basic word processing package. Microsoft Office is an extra $129. Is it worth it?

Answer: It is hard for me to say without knowing exactly what you do and how you work. If you are writing letters, reports for school and basic tasks, you won't need Microsoft Office, which is overpriced relative to the cost of a PC now. Office Pro can set you back $400 in a store, roughly the same cost as a basic PC nowadays. Most users simply don't need all of the features in Office. You also can check out Open Office (www.openoffice.org) for a free version you can download.

Question: I am ordering a new PC for my family. Do I need a modem? We have high-speed access now.