When Virginia Martin was dying, her doctor sat with her for hours "as if he didn't have another case in the world. They talked about everything, and he answered all her questions," remembers daughter Cathleen Frome.

Her family took her home to die, and although she struggled to breathe because of pulmonary hypertension, she was not afraid. Frome credits that to the "extraordinary care" provided by the University Hospital palliative care team, which told her what she could expect and helped with comfort issues.

Palliative care is often confused with hospice care, which takes place at the end of life. Palliative care can certainly aid those who are terminally ill, but it also helps those who will recover. It is an add-on that can benefit those who are chronically debilitated by a disease like multiple sclerosis or those who are in acute crisis with septic shock, for example.

And while it's long been practiced in some settings, it's fairly new to hospitals, where effort has traditionally focused primarily on treatment and cure. It's a natural there, though, says Dr. Stephen Bekanich, a hospitalist and medical director of the University of Utah palliative care team. His interest was sparked after watching his own grandma "die a terrible death" with breast cancer that had spread through her body. He says he will "carry that the rest of my life," but from that experience he determined to help other families do better.

Palliative care is also not an "either/or" service. "Patients can be as aggressive as they want with treatment and we can still be involved," nurse practitioner Ginger Marshall says.

University Hospital launched its team three years ago at the behest of its board of directors, and the service has evolved. It started with the hospitalists — physicians who work inside the hospital as a kind of general practitioner. Because only about one-third of the cost of palliative care lends itself to direct billing, the team raises most of the cost of the care it provides. It becomes involved when invited by an attending physician, Bekanich says.